Hi Sparkle, It really is a tremendous deal and so well organised. They check your flight arrival times and are waiting for you after the baggage hall (well signposted). For your return you are given a number to confirm times within 24/48 hours of your departure. One driver even went out of his way to drop me at my house which was only a few minutes away from the hotel drop off point but it was late at night and I had luggage.
I did take a taxi down once and it cost about 90 dinars then (about 4 years ago) so unless you negotiate with the taxi driver, it can work out really expensive.
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